We are here to help!

Estimated response time:
 
 

More

Our Response to COVID-19

 

In the midst of the COVID-19 pandemic, your safety and health are a top priority for us. Our shipping partner, Givington's, is continuing to operate and will continue to be excellent in their heightened health precautions. Here are some steps being taken:

  • Hand sanitizer and surface wipes are throughout each station for frequent cleaning.
  • The staff has divided out all sections of the warehouse to disinfect at the end of each day.
  • There is a secondary team ready to go and step in if need be.

As the situation continues to change, we are committed to providing our customers with the most updated information. Below we have provided some tips in accordance with the CDC guidelines on how to properly disinfect packages received in the mail.

In times like these, we believe it’s important to stay connected to one another, and to God. Take care of those around you. We’ll get through this together.

Will there be delays in shipments due to COVID-19?

Domestic:
UPS and USPS domestic shipments may experience a possible 3-4 day delay. FedEx domestic shipments may experience a possible 1-2 day delay.

International:
FedEx international shipments may experience 3-4 day delays

Why is shipping more expensive?
FedEx has implemented a new surcharge on all packages. There is an additional $0.10 per lb charge with a minimum charge of $1.00 per shipment.

How can I disinfect my package?
We suggest using an alcohol-based wipe or spray containing at least 70% alcohol. Wiping the outside of the plastic seal ensuring that you dry the surface thoroughly afterward. This is in accordance with the CDC recommendations and the EPAS registered disinfectants.

 

Shipping Information

 

Where is my shipment?

You can track your order here.

Why has my order not shipped yet?
We ship out orders every weekday, excluding weekends and holidays. Orders that are in-stock are processed and shipped within 1-2 business days. You should receive a shipping confirmation email with tracking details once your order ships.
 

Backordered items will be shipped as soon as they are back in stock. Please check the product page or send us an email for when items are expected to ship.

Can I update or cancel my order after it's placed?

Because our fulfillment team moves fast to ship out your order as soon as possible, we cannot guarantee that changes or cancellations can be made to an order after it's placed. Please send us an email at help@alabasterco.com and we'd be happy to help however we can.

In case you would like to return an order, please refer to our free U.S. return policy below.

Where do you ship?

We ship throughout the United States and internationally, with some exceptions to Canada below.

We currently only ship the following products to Canada: Hardcover books, and Notebooks. For all other items, please place an order through our Canadian distributor.

Why can't I see shipping options at checkout?

A few common issues are that you may be trying to order an item that is out of stock or order an item that is not available to ship in your region. If you are having further issues, please send us an email and we'd be happy to help.

What are your shipping methods, timelines, and costs?

Orders take 1-2 business days to process before shipping out.

United States

Standard Shipping (5-9 business days transit time) - Free or $3 for single orders of the All That Is Made book.

Faster Shipping (3-5 business days transit time) - Starts at $10 and calculated based on weight of order.

Fastest Shipping (1-3 business days transit time) - Starts at $25 and calculated based on weight of order.

International

International orders ship via FedEx. Shipping costs at checkout are calculated to include applicable customs duties and taxes. This allows for duties and taxes to be prepaid and helps to expedite the customs clearance process.

Standard Shipping (3-5 business days transit time) - Starts at $15 and calculated based on destination country, weight, and applicable duties/taxes.

Express Shipping (1-3 business days transit time) - Starts at $30 and calculated based on destination country, weight, and applicable duties/taxes.

Order Information

 
What is the Beautiful Guarantee?
We understand it can be hard to know if a product is right for you before you experience it firsthand. And because we want our customers to have a beautiful experience with our products, we've created our "Beautiful Guarantee". If you are unsatisfied for any reason with your first Alabaster book or notebook purchase, you can keep it and receive a full refund or free exchange for the item within 30 days after the order is delivered. Please send us an email at help@alabasterco.com with your order number and we'd be happy to help.
 
Please note that this applies to a single book or notebook from your purchase. If you would like to return the rest of your purchase as well, please refer to our return policy below. Free returns within the U.S.
 
What is your return policy?
We want you to be happy with your Alabaster purchase. If you are unsatisfied with your purchase for any reason, you can return it for a full refund within 30 days after the order is delivered. For returns within the U.S., return shipping is on us. For returns located outside of the U.S., applicable shipping costs may apply.
 
Please note that any shipping fees paid on your original order are non-refundable. Framed artwork is not eligible for return, as these are custom made to order, as well as digital products. Our return policy only applies to items purchased on the Alabaster Co website. If you purchase our product from another retailer, please contact them directly for a return.
 
To initiate a return or if you have any questions, please send us an email at help@alabasterco.com with your order number and we'd be happy to help.
 
Can I add multiple discount codes to my order?
Only one discount code or promotion can be applied per order.

 

Gifting Information

 

Are receipts included in packages?

Receipts with prices are not included in packages.

Can I add a gift message to my order?

We currently are not able to add gift messages to orders.

 

Product Information

 

What translation do you use?

Most Alabaster Bibles use the New Living Translation. We wanted a modern English translation, without sacrificing the true meaning of this ancient text. We believe in the divine inspiration, trustworthiness and authority of the Bible. And so we weave visual imagery within the full text of each book of the Bible.

We recently launched our Book of Psalms in the English Standard Version Translation.

When will you release other translations?

We are working hard to expand our books into other translations. If you have translations you would like to see, feel free to email us.

Where do you print your books?

We print our books in Canada through a printer called Hemlock. Metro Vancouver-based Hemlock Printers is Canada's Most Environmental Printing Company, specializing in offset, digital, and wide format printing. It is Canada's most environmental printers, FSC certified.

 

Jobs, Careers, and Partnerships

 

Is Alabaster hiring?

Please check our our Jobs page to see job openings.

I'm interesting in being an influencer.

We partner with influencers all across the world. Learn more about becoming an influencer here.

I'm interested in being a photographer.

From time to time we work with other photographers to develop our new books. Please fill out our interest form.

I'm interested in being a writer.

From time to time we work with other writers for our blog and e-books. Please contact us at help@alabasterco.com if you are interested.

 

Location Information

 

Where are you located?
Our office is located in Los Angeles, California, USA.
 
Do you sell products in stores?

Alabaster can now be found in the following stores. If you are interested in becoming in bringing Alabaster to a store near you, please email bulk@alabasterco.com.