Our Response to COVID-19
In the midst of the COVID-19 pandemic, your safety and health are a top priority for us. Our shipping partner, Givingtons, is continuing to operate and will continue to be excellent in their heightened health precautions. Here are some steps being taken:
- Hand sanitizer and surface wipes are throughout each station for frequent cleaning.
- The staff has divided out all sections of the warehouse to disinfect at the end of each day.
- There is a secondary team ready to go and step in if need be.
As the situation continues to change, we are committed to providing our customers with the most updated information. Below we have provided some tips in accordance with the CDC guidelines on how to properly disinfect packages received in the mail.
In times like these, we believe it’s important to stay connected to one another, and to God. Take care of those around you. We’ll get through this together.
Will there be delays in shipments due to COVID-19?
UPS and USPS domestic shipments may experience a possible 3-4 day delay. FedEx domestic shipments may experience a possible 1-2 day delay.
FedEx International shipments may experience 3-4 day delays
Why is shipping more expensive?
FedEx has implemented a new surcharge on all packages. There is a $0.10 per lb. with a minimum charge of $1.00 per shipment.
How can I disinfect my package?
We suggest using an alcohol-based wipe or spray containing at least 70% alcohol. Wiping the outside of the plastic seal ensuring that you dry the surface thoroughly afterward. This is in accordance with the CDC recommendations and the EPAS registered disinfectants.
Revelation Preorder Information
Why has my order not been shipped out yet?
The Book of Revelation is currently available for preorder. ETA is July 15, 2020 (softcover) and August 7, 2020 (hardcover) or earlier. You should receive a shipping confirmation email once your order is ready to ship.
Where do you ship?
We ship throughout the United States and internationally.
I preordered the Revelation Complete Collection (11 Books) and/or other items along with the Book of Revelation. Will I receive the other items first?
All items purchased along with the Book of Revelation will be shipped out together once Revelation is complete. If you would like to receive the other items first, please place a separate order for those products.
You can track your order here.
Backordered items will be shipped as soon as they are back in stock. Please check the product page or send us an email for when items are expected to ship.
Because our fulfillment team moves fast to ship out your order as soon as possible, we cannot guarantee that changes or cancellations can be made to an order after it's placed. Please send us an email at email@example.com and we'd be happy to help however we can.
In case you would like to return an order, please refer to our free U.S. return policy below.
We ship throughout the United States and internationally, with some exceptions to Canada below.
We currently only ship the following products to Canada: Hardcover books, and Notebooks. For all other items, please place an order through our Canadian distributor.
A few common issues are that you may be trying to order an item that is out of stock or order an item that is not available to ship in your region. If you are having further issues, please send us an email and we'd be happy to help.
Orders take 1-2 business days to process before shipping out.United States
Standard Shipping (5-9 business days transit time) - Free or $3 for single orders of the All That Is Made book.
Faster Shipping (3-5 business days transit time) - Starts at $10 and calculated based on weight of order.
Fastest Shipping (1-3 business days transit time) - Starts at $25 and calculated based on weight of order.International
International orders ship via FedEx. Shipping costs at checkout are calculated to include applicable customs duties and taxes. This allows for duties and taxes to be prepaid and helps to expedite the customs clearance process.
Standard Shipping (3-5 business days transit time) - Starts at $15 and calculated based on destination country, weight, and applicable duties/taxes.
Express Shipping (1-3 business days transit time) - Starts at $30 and calculated based on destination country, weight, and applicable duties/taxes.
Receipts with prices are not included in packages.
We currently are not able to add gift messages to orders.
What translation do you use?
Most Alabaster Bibles use the New Living Translation. We wanted a modern English translation, without sacrificing the true meaning of this ancient text. We believe in the divine inspiration, trustworthiness and authority of the Bible. And so we weave visual imagery within the full text of each book of the Bible.
We recently launched our Book of Psalms in the English Standard Version Translation.
We are working hard to expand our books into other translations. If you have translations you would like to see, feel free to email us.
We print our books in Canada through a printer called Hemlock. Metro Vancouver-based Hemlock Printers is Canada's Most Environmental Printing Company, specializing in offset, digital, and wide format printing. It is Canada's most environmental printers, FSC certified.
Jobs, Careers, and Partnerships
Please check our our Jobs page to see job openings.
We partner with influencers all across the world. Learn more about becoming an influencer here.
From time to time we work with other photographers to develop our new books. Please fill out our interest form.
From time to time we work with other writers for our blog and e-books. Please contact us at firstname.lastname@example.org if you are interested.
Alabaster can now be found in the following stores. If you are interested in becoming in bringing Alabaster to a store near you, please email email@example.com.