Shipping

TRACKING MY SHIPMENT
You can track your order here.



WHY HAS MY ORDER NOT SHIPPED YET?
We ship out orders every weekday, excluding weekends and holidays. Orders that are in-stock are processed and shipped within 1-2 business days. You should receive a shipping confirmation email with tracking details once your order ships.

Backordered items will be shipped as soon as they are back in stock. Please check the product page or send us an email for when items are expected to ship.


CAN I UPDATE OR CANCEL MY ORDER AFTER IT HAS BEEN PLACED?
Because our fulfillment team moves fast to ship out your order as soon as possible, we cannot guarantee that changes or cancellations can be made to an order after it's placed. Please send us an email at help@alabasterco.com and we'd be happy to help however we can.

In case you would like to return an order, please refer to our free U.S. return policy below.


WHERE DO YOU SHIP?
We ship throughout the United States and internationally.


WHY CAN'T I SEE SHIPPING OPTIONS AT CHECKOUT?
A few common issues are that you may be trying to order an item that is out of stock or order an item that is not available to ship in your region. Additionally, we are unable to deliver to P.O. boxes. If you are having further issues, please send us an email and we'd be happy to help.


SHIPPING METHODS, TIMELINES, AND COST
Orders take 1-2 business days to process before shipping out.


United States
Standard Shipping - FedEx Ground (5-9 business days transit time) - $5 or free for $80+

Faster Shipping - FedEx Priority (2-3 business days transit time) - Starts at $20 and calculated based on weight of order.

Fastest Shipping - FedEx Overnight (1-2 business days transit time) - Starts at $30 and calculated based on weight of order.


International
International orders ship via FedEx. Shipping costs at checkout are calculated to include applicable customs duties and taxes. This allows for duties and taxes to be prepaid and helps to expedite the customs clearance process. 

Standard Shipping (3-5 business days transit time) - Starts at $15 and calculated based on destination country, weight, and applicable duties/taxes.

Express Shipping (1-3 business days transit time) - Starts at $30 and calculated based on destination country, weight, and applicable duties/taxes.

You may, alternatively, try to our distribution partners in Canada and Hong Kong.