Order Updates & Shipping Information

TRACK MY ORDER:
You can easily track your order here. 

For all orders, please allow for 2-3 business days order processing time prior to shipping. 

SHIPPING
US Domestic Shipping

  • Standard Shipping - UPSMI (7-12 business days transit time) - $6.00 or free over $80  
  • Faster Shipping - FedEx Ground (3-5 business days transit time) - Starts at $15 and calculated based on weight of order
  • Fastest Shipping - FedEx 2nd Day (2-3 business days transit time) - Starts at $25 and calculated based on weight of order 

International Shipping

International orders ship via FedEx. Shipping costs at checkout are calculated to include applicable customs duties and taxes. This allows for duties and taxes to be prepaid and helps to expedite the customs clearance process. 
  • Standard Shipping (7-14 business days transit time) - Starts at $15 and calculated based on destination country, weight, and applicable duties/taxes.
  • Fastest/Express Shipping (5-7 business days transit time) - Starts at $30 and calculated based on destination country, weight, and applicable duties/taxes. 

WHERE DO YOU SHIP?
We ship throughout the United States and internationally. You may, alternatively, try to our distribution partners in Canada and Hong Kong.

CAN I UPDATE OR CANCEL MY ORDER AFTER IT HAS BEEN PLACED?Because our fulfillment team moves fast to ship out your order as soon as possible, we cannot guarantee that changes or cancellations can be made to an order after it's placed. Please send us an email at help@alabasterco.com and we'd be happy to help however we can.

WHY CAN'T I SEE SHIPPING OPTIONS AT CHECKOUT?
A few common issues are that you may be trying to order an item that is out of stock or order an item that is not available to ship in your region. Additionally, we are only able to deliver to P.O. boxes with our Standard Shipping Service. If you are having further issues, please send us an email at help@alabasterco.com and we'd be happy to help.