Returns

THE BEAUTIFUL GUARANTEE
We understand it can be hard to know if a product is right for you before you experience it firsthand. And because we want our customers to have a beautiful experience with our products, we've created our "Beautiful Guarantee". If you are unsatisfied for any reason with your first Alabaster purchase, you can keep it and receive a full refund or free exchange for the item within 30 days after the order is delivered. Please send us an email at help@alabasterco.com with your order number and we'd be happy to help.

Please note that this applies to a single book or notebook from your purchase. If you would like to return the rest of your purchase as well, please refer to our return policy below. Free returns within the U.S.


HOLIDAY RETURN POLICY
We are making your holiday shopping easier—You now have until January 24th, 2021 to return purchases placed between November 9th and December 24th.


U.S. STANDARD RETURN POLICY
For returns within the U.S., return shipping is on us. You can return Alabaster products for a full refund within 30 days after the order is delivered. Please allow 10-14 business days for your refund to be processed after the return shipment has been received. Refunds will be issued to the original payment method on the order.Please note that any shipping fees paid on your original order are non-refundable.
Our return policy only applies to items purchased on the Alabaster Co website. If you purchase our product from another retailer, please contact them directly for a return.
To initiate a return or if you have any questions, please send us an email at help@alabasterco.com with your order number and we'd be happy to help.

INTERNATIONAL STANDARD RETURN POLICY
If there is an issue with your order, please send us an email and we'd be happy to help.

We currently are not able to provide return labels for orders outside of the United States. If you would like to initiate a return, you are  responsible for payment to the carrier of your choice. You can email us at help@alabasterco.com for return address/instructions.

Please allow 10-14 business days for your refund to be processed after the return shipment has been received. Refunds will be issued to the original payment method on the order.Please note that any shipping fees paid on your original order are non-refundable. 

Our return policy only applies to items purchased on the Alabaster Co website. If you purchase our product from another retailer, please contact them directly for a return.

To initiate a return or if you have any questions, please send us an email at help@alabasterco.com with your order number and we'd be happy to help.