Returns

THE BEAUTIFUL GUARANTEE
We understand it can be hard to know if a product is right for you before you experience it firsthand. And because we want our customers to have a beautiful experience with our products, we've created our "Beautiful Guarantee". If you are unsatisfied for any reason with your first Alabaster purchase, you can keep it and receive a full refund or free exchange for the item within 30 days after the order is delivered. Please send us an email at help@alabasterco.com with your order number and we'd be happy to help.

Please note that this applies to a single book or notebook from your purchase. If you would like to return the rest of your purchase as well, please refer to our return policy below. Free returns within the U.S.


STANDARD RETURN POLICY
You can return Alabaster products for a full refund within 30 days after the order is delivered. For returns within the U.S., return shipping is on us. For returns located outside of the U.S., applicable shipping costs may apply.

Please note that any shipping fees paid on your original order are non-refundable. Framed artwork is not eligible for return, as these are custom made to order, as well as digital products. Our return policy only applies to items purchased on the Alabaster Co website. If you purchase our product from another retailer, please contact them directly for a return.

To initiate a return or if you have any questions, please send us an email at help@alabasterco.com with your order number and we'd be happy to help.