Have a question about your order?
(Estimated response time: 24-48 business hours)
Please note that we have a 5-7 business day processing time on all Made New orders, and a 7-10 shipping time.
All orders are being fulfilled through our Los Angeles office. Please note that we have a 5-7 business day processing time on all Made New orders, and a 7-10 shipping time. We are a small team and apologize for the delay.
Please note, all items sold through our Made New event are final sale. Additionally, any shipping fees paid on your original order are non-refundable.
This return policy only applies to items purchased on the Alabaster Made New website.
Shipping time frames are 7-12 business days. Please allow 5-7 business days for processing time prior to order shipping.
Standard Shipping - USPS Media Mail (7-12 business days transit time) - $6.00 or free over $80
Alabaster was founded with a mission to bring forth beauty. We believe participating in God’s Shalom means being good stewards of God’s Creation and the earth. And so, we are committed to continuously improving our sustainability practices. To that end, we’re eager to announce Made New.
Made New invites you to shop gently used products from Alabaster at a discounted price, giving these products a second life. The story of God is beautiful; may we continue to pursue and experience that beauty with intention.
40% discount for Very Good:
Never been opened. Minor (if any) signs of wear and tear.
Examples: Still in shrink wrap, slightly scuffed shrink wrap.
60% discount for Good:
Opened. Signs of wear and tear.
Examples: Not shrink wrapped, slightly scuffed, minor scratches, small dents.
Alabaster Made New Event ends March 8th, 2023. It is a limited time event.