Shipping

You can easily track your order here

For all orders, please allow for 2-3 business days order processing time prior to shipping. 

We ship throughout the United States and internationally. You may, alternatively, try to our distribution partners in Canada and Hong Kong.

US Domestic Shipping

  • Standard Shipping - UPSMI (7-12 business days transit time) - $7.00 or free over $80  
  • Faster Shipping - FedEx Ground (3-5 business days transit time) - Starts at $15 and calculated based on weight of order
  • Fastest Shipping - FedEx 2nd Day (2-3 business days transit time) - Starts at $25 and calculated based on weight of order 

International Shipping

International orders ship via FedEx. Shipping costs at checkout are calculated to include applicable customs duties and taxes. This allows for duties and taxes to be prepaid and helps to expedite the customs clearance process. 

  • Standard Shipping (7-14 business days transit time) - Starts at $15 and calculated based on destination country, weight, and applicable duties/taxes.
  • Fastest/Express Shipping (5-7 business days transit time) - Starts at $30 and calculated based on destination country, weight, and applicable duties/taxes. 

Because our fulfillment team moves fast to ship out your order as soon as possible, we cannot guarantee that changes or cancellations can be made to an order after it's placed. Please send us an email at help@alabasterco.com and we'd be happy to help however we can.

A few common issues are that you may be trying to order an item that is out of stock or order an item that is not available to ship in your region. Additionally, we are only able to deliver to P.O. boxes with our Standard Shipping Service. If you are having further issues, please send us an email at help@alabasterco.com and we'd be happy to help.

  • Standard Shipping - (7-12 business days transit time) - $7.00 or free over $80  Order by May 7th, 2023
  • Faster Shipping - (3-5 business days transit time) - Starts at $15 and calculated based on weight of order Order by May 9th, 2023
  • Fastest Shipping - (2-3 business days transit time) - Starts at $25 and calculated based on weight of order Order by May 11th, 2023

Returns

U.S. STANDARD RETURN POLICY
For returns within the U.S., return shipping is on us. You can return Alabaster products for a full refund within 30 days after the order is delivered. Please allow 10-14 business days for your refund to be processed after the return shipment has been received. Refunds will be issued to the original payment method on the order. Please note that any shipping fees paid on your original order are non-refundable.

INTERNATIONAL STANDARD RETURN POLICY
For returns outside the U.S., return shipping is on the customer. If you would like to initiate a return, you are responsible for payment of the shipping label, duty, and taxes. Please allow 10-14 business days for your refund to be processed after the return shipment has been received. Refunds will be issued to the original payment method on the order. Please note that any shipping fees paid on your original order are non-refundable. 

Our return policy only applies to items purchased on the Alabaster Co website. If you purchase our product from another retailer, please contact them directly for a return. Orders made through bulk orders will not be eligible for a return/refund.To initiate a return or if you have any questions, please send us an email at help@alabasterco.com with your order number and we'd be happy to help.

We understand it can be hard to know if a product is right for you before you experience it firsthand. And because we want our customers to have a beautiful experience with our products, we’ve created our “Beautiful Guarantee”. If you are unsatisfied for any reason with your first Alabaster purchase after opening it, you can keep a single item from your purchase and receive a full refund or free exchange for the item within 30 days after the order is delivered. Please send us an email at help@alabasterco.com with your order number and we’d be happy to help.

Please note that this applies to a single book or notebook from your purchase. If you would like to return the rest of your purchase as well, please refer to our return policy below. Free returns within the U.S.

Product and Translation Information

Most Alabaster Bibles use the New Living Translation. We wanted a modern English translation, without sacrificing the true meaning of this ancient text. We believe in the divine inspiration, trustworthiness and authority of the Bible. And so we weave visual imagery within the full text of each book of the Bible.

We currently have Proverbs and The Four Gospels available in KJV softcover. Psalms is available in KJV and Spanish NTV softcover. In Hardcover, we have Psalms and Proverbs in KJV and the four Gospels in KJV, ESVNIV, and NLT.

We currently offer Psalms in Spanish, and Alabaster in Traditional Chinese.

Spanish Translation: https://www.alabasterco.com/products/the-book-of-psalms-spanish-version


All Traditional Chinese editions can be purchased here: https://alabasterasia.com/en/

We are working hard to expand our books into other translations. If you have translations you would like to see, feel free to email us.

We print the majority of our books in Canada through Hemlock Printers.

We do not have all the books of the Bible complete yet. As a small team, it takes us about 4-6 months to create each book. If you have any requests for our next book, please contact us at help@alabasterco.com.

Wholesale and Bulk Order

Yes. Thank you for your interest in bulk ordering with Alabaster. Please fill out the interest form below.We will respond to your request within two to three business days. Bulk Order Form

Our products are available in select stores. You can see a full list of stores here: https://www.alabasterco.com/pages/stockists-stores

If you are interested in bringing Alabaster to a store near you—either within the United States, or internationally—please contact us here.

Currently, we have Canadian and Hong Kong distribution.


Shop Alabaster Bibles in Canada
Shop Alabaster Bibles in Hong Kong

Payments

We accept payments from Visa, Mastercard, Discover, and American Express—as well as PayPal. You can also use Shop Pay for orders over $50.

Yes, all pricing shown on alabasterco.com is shown in US Dollars. Please keep exchange rates in mind when placing an order.

You can enter your gift card code under "Gift card or discount code" at checkout.

Use this text to answer questions in as much detail as possible for your customers.

You may only apply one promo code per order.

When checking out with Shop Pay, you now have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into 4 equal, biweekly installment payments—with 0% APR interest, no hidden or late fees, and no impact on your credit score.*

If you finance your purchase with Affirm, your first payment is due approximately two weeks after your purchase is finalized. Please note that due to extended delivery times, your loan payment(s) may be due before you receive your purchase.

Rates from 0% APR or 10-36% APR. Payment options through Shop Pay Installments are subject to an eligibility check and are provided by these lending partners:affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. State notices to consumersaffirm.com/licenses.

Purchases between $50-1,000 of any product with the Shop Pay Installments option on the product page can be purchased using this payment method.

Partnerships, Creators, and Affiliates

We do, please apply here.

We do, please apply here.

Accounts and Rewards Program

You can! We're really excited to offer accounts so you can keep an eye on your order history, current order status, earn points and invite friends to Alabaster, too. Click here to get started and let us know if you have any questions.

Please note, our program started on March 13th, 2023. Orders made within the last calendar year (03/13/22—03/13/13) will be reflected. Any orders made prior to that date will not appear in your account and are not eligible for our current program.

We do! You are welcome to refer your friends here and earn 200 points for each successful referral.

Successful referrals occur when a new customer completes an order of $100+ using your referral link. Purchases placed by previous customers or by individuals within the referrer's household will not be considered successful referrals. Other rules may apply and the program is subject to change without notice.

Thanks so much for participating in our program! At checkout, be sure to log in and select "redeem points" before completing your order. You can do this by clicking on "Account" in the top right corner and signing in (or creating an account). Once you are signed in, you'll be able to apply your available points to your order if:

1. You have $50+ in your cart.

2. You have enough points available (100 point minimum)

Looking for a little more detailed instructions?

Mobile Process
1. Shop around on our site.
2. Before going through checkout, click on the three lines at the top left side of your screen and scroll until you find “Account” towards the bottom. Log in! You can also reset your password if needed from this screen or click “create an account” if you haven’t registered yet.
3. Once logged in, you may continue to checkout. Just hit the number at the top right corner of your screen to pop your cart out and proceed.
4. Available points should be listed alongside your cart. You can redeem up to 250 points per purchase. Select the number of points you’d like to apply from the drop down. Points can only be redeemed on orders of $50+.
5. Under your order total you’ll likely see a few options for express checkout. Skip over those options as they will not work with points redemption.
6. From here just enter your address and payment information as usual.

Desktop
1. Shop around on our site.
2. Before going through the checkout click “Account” towards the top of your screen. Log in. You can also reset your password if needed from this screen or click “create an account” if you haven’t registered yet.
3. Once logged in, you may continue to checkout. Just hit the number at the top right corner of your screen to pop your cart out and proceed.
4. Available points should be listed alongside your cart. You can redeem up to 250 points per purchase. Select the number of points you’d like to apply from the drop down. Points can only be redeemed on orders of $50+.
5. Back on the left side of your screen, you’ll likely see a few options for express checkout. Skip over those options as they will not work with points redemption.
6. From here just enter your address and payment information as usual.

If you’re still having trouble, please provide us with a screenshot of your payment page (without information entered) so we can see what you are experiencing.

Please note: Due to Shopify limitations, you're not able to checkout using points when paying with ShopPay or ApplePay. We recommend checking out in incognito mode if you're having trouble. Points are available in predetermined tiers up to 250 points per purchase and are not able to be combined with other discount codes.

Due to Shopify limitations, you're not able to checkout using points when paying with ShopPay or ApplePay. We recommend checking out in incognito mode if you're having trouble. Points are available in predetermined tiers up to 250 points per purchase and are not able to be combined with other discount codes.

We have three tiers: Dreamer, Creative, and Luminary. When you sign up for our program, you automatically unlock the Dreamer tier. Starting from the date of signup, you'll start accruing points and will have 1 year (365 days) to reach the next tier. Once you reach a new tier, you'll have 1 full year (365 days) to receive those benefits!

Our tiers are based on the total amount spent:
Dreamer: $0 - $199.00 (active enrollment is required to receive benefits)
Creative: $200-399
Luminary: $400+
Each new tier has new benefits to unlock!

Points will be rewarded for any purchases made from the date of our program's launch—March 13, 2023—onward. Prior to launching Alabaster Rewards, we did look back at the amount spent (beginning on 03/13/22) and will assign members to their correcorresponding tier accordingly. It's our gift to you! Create an account today to see which tier you have unclocked.

If you forget to sign in when placing your order though, no worries. Your points will be waiting in your account based on the email address used at the time of purchase.

Earn points for each dollar spent according to your corresponding Rewards tier. Dreamers earn 1 point for every dollar spent. Creatives and Luminaries will earn 1.2 and 1.3 points respectively. Points are awarded on the subtotal of the order (after discounts, gift cards, and before taxes).

Your anniversary is the day you created your account. When logged in just click on "rewards history" and scroll to the bottom to see the date your account was created. 

Your birthday points will be added on your birthday!

If you sign up and enter your birthday within the 30 days prior to your actual date of birth, you’ll see the points added on a delay. They’ll appear on the 31st day and then on your actual birthday moving forward.

Points may be deducted for a few reasons:

-Points expire after a year of inactivity. Be sure to use them before a year have ellapsed to maximize your rewards savings.
- If you return an order for a refund, any points associated with that order will be removed from your account.
- If you refer a friend who completes a purchase which is considered a successful referral but they then return their order, the referral rewards points will be deducted from your account.
- Earnings such as a birthday or anniversary are considered passive actions. They will expire 1 year from the most recent active action (such as a purchase).

If you've redeemed your points between earning them + a return, that is OK! Points can go into the negative, but as soon as you earn more, you'll be well on your way to getting back into the positive with points again.

No, you can only choose to redeem one type of savings (points or discount code) per order.

Media and Press

You can email us at press@alabasterco.com.

Careers

We are looking for passionate and motivated individuals to join our team! Together, we want to work towards our mission—to see all of humanity experience God as good and beautiful. As a young startup company with big goals, we strive to create the best work that we can, not only to provide our customers with an excellent product and experience, but to continuously better ourselves as individuals and creators. We believe in creating a diverse, supportive, and engaging work environment, where every team member is valued and heard.

If our job openings do not currently fit your needs, please feel free to send us a resume at help@alabasterco.com to keep on file. If we see a good fit with any future opportunities, we will reach out to you. 

Learn more here: https://www.alabasterco.com/pages/careers